Service
BIOTECHLAB
provide service to its customers, both, in the different stages of the
operation of the bought apparatuses and consumables, as well in the different
kinds of the service:
The WARRANTY service of BIOTECHLAB is
included in the sales price of the equipment except for the consumables for
this equipment, such as filters, lamps, UV lamps and batteries.
The EXTRAWARRANTY service is offered as a
percentage of the apparatus price, through both sides signed contract with the
customer for annual service or against hourly pay.
Types of services:
Design and
consulting on selecting a suitable equipment and consumables for the customer
process
Transporting
and locating the equipment at the place of its operation in the laboratory or
the customer enterprise.
Commissioning
and training of the laboratory staff.
Eliminating of
visible and hidden defects.
Calibration
and re-calibration.
Upgrading
the existing equipment.
Inspection
of the operating parameters of the equipment.
SERVICE OF LABORATORY
equipment:
Introduction
with the main characteristics and options of the laboratory equipment.
Jointly determination of the appropriate model depending on the work process and
customer’s requirements.
Adaptation
of the laboratory space with the demands of the equipment.
Commissioning
and training of the laboratory staff in place and instructions for proper
operation
Periodic
service inspection of the equipment and prevention of possible defects by
preventive cleaning or servicing of the critical elements.
Calibration
by control instruments - thermometers, etc.
Performing
IQ/OQ procedures and completing, together with the customer, the validation
documentation provided by the equipment manufacturer.
Elimination
of defective elements or replacing of the break down parts.
SERVICE OF BIOlogical safety
cabinets AND
LAMINAR flow cabinets:
IQ/OQ tests - measuring speeds in working volume,
filter integrity, air cleanliness in the work area.
Air flow testing with
evidence of flow direction.
Air
temperature measurement in the work area.
Measurement
of relative humidity in the working area.
Dismantling
and installation of HEPA filters.
SERVICE for CONSUMABLES:
Theoretical introduction with the
capabilities of the consumables,
providing customers with technical
literature and catalogs, providing references, providing certificates from the
manufacturers of the consumables.
Supply of
consumables with maximum shelf life.
Replacing of the
consumables or appropriate alternative substitution
if necessary.
